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FREQUENTLY ASKED
QUESTIONS
Frequently asked questions (FAQ)
General
At Re Gen Beauty, we are committed to providing you with high-quality, sustainable skincare. If you are not completely satisfied with your purchase, we are happy to assist you with returns and exchanges under the following conditions:
🔄 Returns Policy
We accept returns for unused, unopened products in their original packaging within 14 days of delivery.
Due to hygiene reasons, we cannot accept returns on opened or used products unless there is a product defect or an issue caused by us.
Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
🔄 Exchanges Policy
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order for a replacement.
Exchanges are subject to product availability. If the item is out of stock, we will offer a store credit or refund.
⚠️ Non-Returnable & Non-Refundable Items
For safety and hygiene reasons, we cannot accept returns on:
❌ Opened or used products
❌ Gift cards and promotional items
❌ Items purchased during a final sale
📩 How to Initiate a Return or Exchange
1️⃣ Email us at regen.beautyskin@gmail.com with your order number, product name, and reason for return/exchange.
2️⃣ We will provide instructions on how to return the item.
3️⃣ Once we receive and inspect the returned product, we will process your refund, exchange, or store credit within 5-7 business days.
💰 Refunds
Refunds will be processed to the original payment method.
Shipping fees are non-refundable unless the return is due to our error.
Yes! You can.
How it works:
✅ Collect your empty Re Gen Beauty bottles, jars, and packaging.
✅ Return them to us via mail
✅ Get Rewarded! Receive an exclusive discount or voucher for your next purchase.
What you will get in return:
🔄 Return 3 full-size empty bottles = Get 20% OFF your next purchase.
🔄 Return 5 full-size empty bottles = Get 35% OFF your next purchase.
We accepted:
✔ Glass bottles & jars
✔ Plastic pump bottles & tubes (clean & dry)
✔ Caps, lids, and droppers
Why participate:
🌿 Reduce plastic waste & support sustainable beauty.
🌍 Help us create a circular economy with reusable packaging.
💚 Get rewarded for making eco-friendly choices!
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